Bank of Israel - Consumer Information

FAQ for Bank Customers in View of the Corona Crisis

We have put together a file of frequently asked questions (FAQ) concerning the implications of the corona crisis for households and small businesses in regard to their banking activity.

Consumer Issues

Tracks for current account fees calculator

Press Releases

The Banking Supervision Department announces: Further expansion of customer reception at banking system branches—return to full operation of all branches

12/05/2020 | In view of the government decisions to further ease activity restrictions, all branches of the banking system will be open to receive the public by March 13, 2020 at the very latest.

The Banking Supervision Department announces a comprehensive framework that has been adopted by the banking system for deferring loan payments as assistance to bank customers in dealing with the ramifications of the coronavirus crisis

10/05/2020 | The Banking Supervision Department announces a comprehensive framework that has been adopted by the banking system for deferring loan payments as assistance to bank customers in dealing with the ramifications of the coronavirus crisis

Reports of the activity in the Handling of Public Enquiries and Complaints

Year 2012

Year 2011

היחידה לפניות הציבוראיתור חשבונות מוגבליםכליםומחשבוניםפידיון מילוות חובה

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