Public Enquiries



Bank of Israel cash desk​ 

The Currency Department provides a money-changing service to the public, for exchanging Israeli currency for large or smaller denominations, at the cash desk in the Jerusalem building of the Bank of Israel. Damaged currency can also be changed at the cash desk.
The cash desk is open to the public:
Sunday through Thursday, 8:00–13:00
Address: 2 Eliezer Kaplan Street, Kiryat Ben-Gurion, Jerusalem.
(The building is opposite the Prime Minister's office.
Phone: 02-655-2847
In January 2005, the Tel Aviv branch of the Bank of Israel Currency Department closed, and was transferred to Jerusalem. Since then, exchange services have not been available in the Tel Aviv building.
  • Public Enquiries for the Currency Department
For public enquiries relating to currency:
Phone number: 972-2-655-2879
Fax: 972-2-655-2743.

  • Cancellation of banknotes and coins:
  • Counting machines authorized for counting and sorting banknotes:

information on counting machines authorized for counting and sorting banknotes (in Hebrew)