The Banking Supervision Department’s handling of public enquiries and complaints in 2005

All Press Releases In Subject:
The Banking System

Summary, 2005


In 2005 processing of 5,501 inquiries was completed, compared with 5,467 in 2004 and 4,644 in 2003. The continuing upturn in inquiries to the Banking Supervision Department from the banks’ customers derives mainly from the public’s increased awareness of their rights as consumers, and from the Banking Supervision Department’s action in this area.

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