The Banking Supervision Department’s handling of public enquiries and complaints in 2010

All Press Releases In Subject:
The Banking System

Report for 2010 on the Activity of the Banking Supervision Department in the Handling of Public Enquiries and Complaints


The Bank–Customer Relations Division of the Banking Supervision Department acts to maintain fairness in the relations between banking corporations––the banks and the credit card companies—and their customers, while protecting the rights of the banking consumer. It draws conclusions from the information obtained in the course of handling complaints and enquiries.

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