Join the mailing list
Including SMS messages

Outline to help bank customers deal with the ramifications of the “Swords of Iron” war 2024

FIRST-DEGREE CUSTOMERS

Group of customers:

  • Group 1
    Group 1
    Living within a range of up to 30 km from the Gaza Strip*
  • Group 2
    Group 2
    Evacuated from home by an official state agency as of 7.11.23, and live in one of the cities on the lists published by the Bank of Israel.**
  • Group 3
    Group 3
    Accounts of kidnapped or missing victims; people who are first-degree relatives (spouses, parents, siblings, and children) or those killed in the war or kidnapped or missing; people who participated in the Nova festival in Re’im.*
  • Group 4
    Group 4
    4. Those serving in the reserves and those mobilized through an emergency call-up**

How to obtain information on which group you belong to: * Information regarding belonging to this group is received in accordance with a customer’s declaration or presentation of appropriate documentation, per the bank’s decision.  With regard to small businesses, in accordance with the characteristics published by the bank.

Leniencies in credit and Fees

 

  • [4] Mortgages

    • Payment delay period - A customer who has deferred payments for 3 months will be eligible to defer for an additional 3 months subject to submitting a request, such that the total deferral period will be 6 months.[5]
      A customer who has not deferred payments based on the program shall be eligible for a 3-month deferral subject to submitting a request.

    • Maximum interest rate - No interest cost in respect of the delayed amount

    • Fees – No fees will be charged for the deferral

    • How the payments are spread out - Three alternatives for the bank to choose from:

      1. Adding payments at the end of the mortgage period.

      2. Spreading out the delayed payments throughout the remaining mortgage period.

      3.  Providing an interest-free loan for the deferred amount, for a period of at least 4 years, with repayments beginning one year after the end of the deferral.

  • Cumulative consumer credit up to NIS 100,000

    • Payment delay period - A customer who has deferred payments for 3 months will be eligible to defer for an additional 3 months subject to submitting a request, such that the total deferral period will be 6 months.[5] 
      A customer who has not deferred payments based on the program shall be eligible for a 3-month deferral subject to submitting a request.

    • Maximum interest rate - No interest cost in respect of the delayed amount

    • Fees – No fees will be charged for the deferral

    • How the payments are spread out - Adding the payments at the end of the loan period

  • Business credit up to NIS [6] 2 million

    • Payment delay period - A customer who has deferred payments for 3 months will be eligible to defer for an additional 3 months subject to submitting a request, such that the total deferral period will be 6 months.[5]
      A customer who has not deferred payments based on the program shall be eligible for a 3-month deferral subject to submitting a request.

    • Maximum interest rate - No interest cost in respect of the delayed amount

    • Fees – No fees will be charged for the deferral

    • How the payments are spread out - Adding the payments at the end of the loan period

  • Household current account overdraft up to NIS 10,000

    Maximum interest rate - 0%

    Clarification: The benefit is given to customers from the three groups listed above in this table only.  The benefit shall apply to customers who, prior to the publication of the program, had a negative balance in their current account.[7] prior to the publication of this outline.

  • Negative balance (overdraft) in a business current account, up to NIS 30,000

    Clarification:  The benefit is given to businesses with a turnover of up to NIS 5 million, which belong to any of the groups of first-degree customers, and which, prior to the publication of the expansion of the program, had a negative balance in their current account.  Such businesses shall be exempt from paying interest on negative balances[8] in the business account up to NIS 30,000, for a period of 3 months, subject to providing documentation if the information is not in the bank’s possession.

  • fees:

    Blanket 3-month exemption from fees in respect of transactions made by first-degree customers, other than transactions involving foreign exchange, securities, foreign trade, or diamonds

Comments:

[1] First-degree customers: people who live or own a business located within a range of 30 km from the Gaza Strip; people evacuated from their homes by an official state agency as of November 7, 2023 and those who live in one of the localities appearing in the lists published on the Bank of Israel website; people serving in the military reserves and those mobilized under emergency mobilization orders; people who are first-degree relatives (spouse, parents, and children) of those killed in the war or those kidnapped or missing.

[2] Second-degree customers: all other customers.

[3] Mortgages of an unlimited amount; consumer credit – cumulative up to NIS 100,000; business credit up to NIS 2 million.

[4] In relation to a first home or those upgrading their housing only.

[5] To be clear, the program is in addition to what is set out in Section 9(h)2 of the Banking (Service to the Customer) Law, 5741–1981, and does not replace it.

[6] Business credit of a business with turnover of up to NIS 25 million, excluding loans in commercial cooperation with a third party.  Regarding business credit with a remaining term to repayment of more than 3 years, payments can be spread out in the manner set out with regard to mortgages.

[7] Negative balance that is part of the facility approved by the bank.

[8] Negative balance that is part of the facility approved by the bank.

[9] The fees that appear in the following sections, with regard to the banks, in the Banking (Service to the Customer)(Fees) Rules, 5768-2008:

Section 1 – Current Account (in its entirety)

Section 2 – Information, notices, and warnings (in its entirety)

Section 3 – Credit (in its entirety)

Section 6 – Credit cards (in its entirety, excluding fees – (7) foreign exchange transactions, (8) foreign exchange withdrawals abroad, (9) foreign exchange purchases from abroad)

Section 9 – Fees for handling estates and wills, fees for withdrawing cash (from a remote ATM and by a prepaid card).

[10] In relation to a first home and those upgrading their housing only.

[11] To be clear, the program is in addition to what is set out in Section 9(h)2 of the Banking (Service to the Customer) Law, 5741–1981, and does not replace it.

[12] Deferral of payments is subject to interest for the deferral period.  Therefore, before making a decision to defer payments, it is important to examine the implications of the deferral, including the economic price of the deferral (in terms of interest, monthly payment amount after the deferral, and so forth), in order to make an informed decision.

[13] The manner of spreading out the loan is subject to technical limitations derived from the bank’s computer system and subject to supervisory restrictions.

 

 

SECOND-DEGREE CUSTOMERS

All other bank customers

Leniencies in credit and Fees

 

  • Mortgages[1]

    •  

      Payment delay period - A customer who has already received a 3-month deferral shall be eligible for a further 3-month deferral subject to submitting a request, such that the total deferral period will be 5 months.[11]
      A customer who has not yet exercised his eligibility to defer payments shall be eligible for a 3-month deferral subject to submitting a request.

    • Maximum interest rate - Interest rate in the agreement[12]

    • How the payments are spread out -Spreading payments out over the remaining loan period, or extending the loan period, at the customer’s choice.[13]

  • Cumulative consumer credit up to NIS 100,000

    • Payment delay period -A customer who has already received a 3-month deferral shall be eligible for a further 3-month deferral subject to submitting a request, such that the total deferral period will be 5 months.[11]
       A customer who has not yet exercised his eligibility to defer payments shall be eligible for a 3-month deferral subject to submitting a request.

    • Maximum interest rate - Interest rate in the agreement[12]

    • How the payments are spread out - Spreading payments out over the remaining loan period, or extending the loan period, at the customer’s choice.[13]

  • Business credit up to NIS 2 million

    • Payment delay period - A customer who has already received a 3-month deferral shall be eligible for a further 3-month deferral subject to submitting a request, such that the total deferral period will be 5 months.[11]
        A customer who has not yet exercised his eligibility to defer payments shall be eligible for a 3-month deferral subject to submitting a request.

    • Maximum interest rate - Interest rate in the agreement[12]

    • How the payments are spread out - Spreading payments out over the remaining loan period, or extending the loan period, at the customer’s choice.[13]

  • Fees

    Payments will be delayed without fee charges.

Comments:

[1] In relation to a first home and those upgrading their housing only.
[2] Delaying payments involves interest for the period of the delay.  Therefore, before making a decision to delay payments, it is important to examine the implications of the delay, including the economic price of the delay (in terms of the interest cost, the monthly payment following the delay, and so forth), in order to make an informed decision.
[3] The loan repayments will be spread out subject to the technical limitations derived from the bank’s calculations.

 Clarifications:

  • This outline will take effect no later than October 31, 2023, in order for each bank to prepare properly, and will last for the period allocated in the outline from the date it actually takes effect.
  • This outline does not apply to borrowers in the midst of legal proceedings. Borrowers who were in arrears at the time of publication of this outline will be allowed to delay payments for a period not exceeding 180 days from the date the arrears began.
  • Insofar as it is possible to make a customer-initiated enquiry to the bank unnecessary in implementing the outline, including in the area of fees, this should be prioritized
  • This outline presents the minimum conditions, and each bank is permitted to expand upon it to benefit its customers and at their request.

Questions and Answers

  • Mortgages – for first homes and housing upgraders only - regardless of amount
  • Consumer credit – cumulative up to NIS 100,000
  • Business credit – up to NIS 2 million (for a business with annual revenue of up to NIS 25 million)
  • Negative balances (overdraft) in a household account up to NIS 10,000 – negative balance that is part of a credit facility approved by the bank.

The assistance in the program is divided into two customer groups:

First-degree customers are individuals who live within 30 km from the Gaza Strip or the owners of businesses that operate within that range, people who have been evacuated from their homes by an official state entity as of November 7, 2023 and who live in one of the communities that appear on the list published on the Bank of Israel website, those who have been mobilized through an emergency call-up, and those who are first-degree relatives of someone killed, kidnapped, or missing.

Second-degree customers are all other bank customers.

In addition, leniencies in business credit will be provided for businesses with revenue of up to NIS 25 million per year.

With regard to fees, the leniencies in this program apply to individuals and small businesses as defined in the Banking (Service to the Customer) (Fees) Rules, 5768–2008.

The period for requesting a loan repayment deferral is until March 31, 2024. At the end of this period, the need for extending the request period will be examined.

 

The program applies to a business that operates within 30 km of the Gaza Strip, or that operates in one of the communities that were evacuated by an official government entity as of November 7, 2023, and that appear on the lists published on the Bank of Israel website, even if the business owner lives outside of that range. This is in relation to the business credit, if any, provided to the business owner, and provided that it is not a loan in commercial cooperation with a third party.

First-degree customers are eligible to defer loan repayments[1] in three activity segments (mortgages, consumer credit, and business credit) for three months without any interest or fee charges.

In addition, first-degree customers will be exempt from fee charges for transactions made as part of account management, other than transactions in foreign exchange, securities, foreign trade, or diamonds (as detailed in the footnote)[2] for a period of three months.

Furthermore, individuals who live within 30 km from the Gaza Strip, people who have been evacuated from their homes by an official state entity as of November 7, 2023 and who live in one of the communities that appear on the lists published on the Bank of Israel website, those who have been mobilized through an emergency call-up, and those who are first-degree relatives of someone killed, kidnapped, or missing, who, prior to the publication of the program, had a debt balance (overdraft) in their household current account will not be charged interest on the negative balance in their account up to a negative balance of NIS 10,000.[3] Beyond that amount, the customer will be charged interest on the outstanding debt in accordance with the interest brackets set out in his account management agreement.

Second-degree customers will be given the option of deferring loan repayments[4] for three months, with the deferred payments bearing interest that shall not exceed the interest rate in the loan contract. The payments will be added to the end of the loan period. The deferral will not incur fee payments.

 

[1] Mortgages – for first homes and housing upgraders only, regardless of amount; Consumer credit – cumulative up to NIS 100,000; Business credit – up to NIS 2 million for a business with annual revenue of up to NIS 25 million), not including loans in commercial cooperation with a third party.

[2] The fees that appear in the following sections, with regard to the banks, in the Banking (Service to the Customer)(Fees) Rules, 5768-2008:

Section 1 – Current Account (in its entirety)

Section 2 – Information, notices, and warnings (in its entirety)

Section 3 – Credit (in its entirety)

Section 6 – Credit cards (in its entirety, excluding fees – (7) foreign exchange transactions, (8) foreign exchange withdrawals abroad, (9) foreign exchange purchases from abroad)

Section 9 – Fees for handling estates and wills, fees for withdrawing cash (from a remote ATM and by a prepaid card).

[3] The exemption from interest charges on the debt balance of up to NIS 10,000 does not apply to reservists and those called up under the emergency mobilization.

[4] Mortgages – relating to a first home or housing upgraders, regardless of amount; Consumer credit – cumulative up to NIS 100,000; Business credit – up to NIS 2 million, for businesses with annual revenue of up to NIS 25 million, excluding loans in commercial cooperation with a third party.

The benefit is not implemented automatically, because adjustments are necessary at the customer level that require the customer’s explicit consent. Furthermore, the bank is not aware that some people belong to certain groups. As such, the customer must sometimes make a declaration or provide appropriate documentation in accordance with the bank’s decision. With regard to small companies, documentation will be requested in accordance with the characteristics published by the bank.

Customers who wish to defer payments and are eligible for these benefits may contact the bank through their website, application, telephone call center, or branch, and submit a request to defer loan repayments. In parallel, the banks have been instructed to initiate contact with first-degree customers who meet the conditions of the program, insofar as they are aware of this, and to direct their attention to the leniencies to which they are entitled subject to the program.

The program applies to the population that was evacuated by an official state agency, as of November 7, 2023 and that lives in one of the communities that appear on the lists published on the Bank of Israel website.

The program with regard to first-degree customers applies only to people who live within a range of 30 km from the Gaza Strip, people who were evacuated from their homes by an official government entity as of November 7, 2023, and that live in one of the communities appearing on the lists published on the Bank of Israel website, or those who own a business located within that range, or that is in one of the communities that was evacuated by an official government entity as of November 7, 2023 and that appear on the lists published on the Bank of Israel website. If something has happened to the property due to the war, you must check the compensation mechanism for war damages that are supposed to be provided by the government. It should be noted that a customer whose mortgage is for a property within the 30 km range from Gaza but who does not live there is included in the group of second-degree customers, and can obtain a response under the conditions that apply to that group.

The banks’ emergency call centers have been updated with the details of the program, which will take effect no later than October 31, 2023. An updated list of call center phone numbers appears on the Bank of Israel website.

The program applies to a customer whose checking account has been restricted pursuant to the Checks Without Cover Law, 5741–1981.

 

The program does not apply to a borrower who is in judicial proceedings. Regarding a borrower who was in arrears at the time the program was published, a deferral will be allowed for a period of not more than 180 days from the date the arrears began, or up to 3 months from the date the request is submitted, whichever is earlier.

It should be noted that the Supervisor of Banks has sent letters to the banking system, with the clear expectation that the banks will act with sensitivity toward all customers and will consider freezing collections proceedings at this time.

You may contact the bank’s ombudsman. If you have reservations regarding the answer you receive, you may contact the Banking Supervision Department’s Consumer Enquiries and Inspections Unit at 02-655-2680 or *9086.

In general, the Deferrals (Temporary Order – Swords of Iron) (Contract, Judicial Ruling, or Payment to an Authority) Law, 5784–2023 (hereinafter: the Law) and the program apply in parallel.

As the program applies with regard to all bank customers, divided into first-degree and second-degree customers, there are customers who are entitled to defer payments both pursuant to the Law and pursuant to the program, and there are customers who are entitled to defer payments only in accordance with the program.

A customer who is entitled pursuant to both the law and the program may request that the arrangement set out in the law or the arrangement set out in the program be used in his matter, or that both arrangements be used (in accordance with the conditions of each arrangement). If it turns out that there is any inconsistency between the law and the program, the customer is entitled to the arrangement that is most beneficial for him.

In such a case, repayments on all of the loans can be deferred as part of the program. The same principle applies to the limit on business credit.

As part of the program, repayments can be deferred on consumer loans with a cumulative total of NIS 100,000. In such a case, the total amount of both loans is more than NIS 100,000, so the bank will include the bigger loan, NIS 75,000 within the plan, and will defer repayments on that loan in accordance with the terms of the program.

The same principle applies to the limit on business credit.

The program does not apply to portions of loans, only to consumer loans of up to NIS 100,000, or up to a cumulative amount of NIS 100,000.

The same principle applies to the limit on business credit.

The outline includes loans bearing interest that were taken by the customer, that were not in connection with the execution of a specific transaction or payment, and therefore credit transactions using a bank credit card are not include in the program.

 

In coordination with the Accountant General at the Ministry of Finance, the outline will also apply to loans that were granted within the framework of the Fund and that comply with the conditions of the outline.

The outline does not include loans in commercial collaboration with a third party, or loans that were granted by nonbank entities.

 

The program applies to consumer loans up to NIS 100,000, regardless of the purpose of the loans. For example, if a car loan has been provided up to this amount (whether there is a lien on the vehicle or not), the program applies.

The bank will publish this information on its website, and will clarify for the customer how the deferral will be implemented before it is done, subject to the customer’s consent.

 

Let us look at the following example customer:

 

Mortgage balance: NIS 800,000

Average interest rate: 4.5%

Remaining term to repayment: 20 years

As of the date of publication of the program, the customer’s monthly repayment is NIS 5,000, comprised of NIS 4,000 principal and NIS 1,000 interest. (The composition of the repayment may change in accordance with the duration since the loan was made, without changing the monthly payment.)

 

Upon implementation of the program, the customer may receive assistance by deferring the next three payments, for a total of NIS 15,000. In those three months, the customer will pay nothing. The deferred payments, totaling NIS 15,000, will not bear interest or fees and will be repaid in one of three ways (at the bank’s decision):

  1. Adding the deferred payments to the end of the mortgage period:

Following the end of the deferral period, the customer will continue to pay down the mortgage as normal, and at the end of the mortgage period, the three deferred payments will be added on.

  1. Spreading out the deferred payments over the remaining mortgage period:

The total of the deferred payments will be spread out over the entire remaining loan period. In other words, at the end of the deferral period, the customer’s monthly repayments will be NIS 5,063: NIS 5,000 in respect of the regular monthly payments, and an additional NIS 63[1] in respect of the amount that was deferred, which will be spread out of the remaining mortgage period.

  1. Providing an interest-free loan for the amount of the deferral, for a period of 4 years, with a final prepayment date of 1 year from the end of the deferral period. This loan will be a five-year interest-free loan, which will be provided at the end of the deferral. Repayments will begin one year after the loan is issued, and will be made monthly for four years.

Following the deferral period, the customer will resume paying down the mortgage in the normal fashion (NIS 5,000 per month). In addition, 12 months after the end of the deferral period, the customer will begin paying NIS 313 a month[2] for 4 years in respect of the deferred payments. Indexation differentials may be added to this amount, at the bank’s discretion. Once this period is over, the customer will continue paying down the mortgage as normal, and the monthly repayment will remain NIS 5,000.

 

[1] The amount of the deferred payments is NIS 5,000, multiplied by 3 months = NIS 15,000, divided by 240 months (20 years in the remaining period to full repayment of the mortgage).

[2] The amount of the deferred payments is NIS 5,000, multiplied by 3 months = NIS 15,000, divided by 48 months (4 years, the period to full repayment of the loan).

The deferral of loan repayments includes the principal and the interest payments that should have been made during the deferral period, in accordance with the customer’s original amortization table.

Deferral of loan repayments in accordance with the program does not incur additional interest in respect of the deferral. The interest that has already been accumulated pursuant to the amortization table will be charged. With regard to indexation, this is at the bank’s discretion.

Payment deferrals are intended to help ease the customer’s cash flow. If the customer can continue meeting his payments, the objective of the deferral is obviated. This is also true in cases where the deferral does not bear interest or fees, since the customer will still be required to make the payments that have been deferred. In addition, there are additional factors to consider when making a deferral, such as increased monthly payments following the deferral period and extending the life of the loan in some cases. The customers deferring mortgage payments should examine closely the ramifications of the deferral on the existing insurance coverage (life insurance and structure insurance) within the framework of the mortgage.

 

Second-degree customers will be given the option of deferring loan repayments for three months, with the deferred payments bearing interest that shall not exceed the interest rate in the loan contract. Deferred payments will be added to the end of the loan period. The deferral will be made without fee charges.

It is important to understand that deferring the payments, with regard to second-degree customers, will incur a cost, and that the implications of the deferral must be considered before making a decision. In addition, customers deferring mortgage payments should closely examine the ramifications of the deferral on the existing insurance coverage (life insurance and structure insurance) within the framework of the mortgage.

The Supervisor of Credit Data Sharing instructed the data sources to report the providing of easings in a manner that is in line with their record in their internal systems, which generally should not reflect a negative indication regarding the customer in respect of those easings.

We assess that those easings will not have a direct negative impact on the credit rating, or at most will have a very small effect.

 

It is important to emphasize that the decision to provide credit is not based only on data from the Credit Data System.


For specific questions, you can contact the Public Enquiries Unit of the Credit Data System at telephone *6194 or on their website, www.creditdata.org.il.

This page was last updated on: 22/01/2024